General Policy

We accept items for Exchange or Refund within 30 DAYS of the purchase date (limited to one exchange unless defective). 

Optional shipping fees such as Express or Overnight shipping are not refundable.

The item(s) that are returned for an exchange or refund MUST be new, unused, unaltered merchandise in resalable condition with original packaging included.

Domestic and international returns must be returned to us within 15 business days from the day we have approved your return authorization request. The item(s) must meet the following criteria:

  • Without showing any signs of damage or extensive use in any way.
  • Items returned to us  MUST have all the original components without damage or use and include undamaged original packaging. Items must be returned in the conditions in which they were received. Customer is responsible for all shipping costs if seller is not at fault.

In case product are returned with missing packaging or seal cut, we will deduct $10 from your credit in case of a refund or store credit. 

ALL EXCHANGES AND RETURNS MUST BE AUTHORIZED. Please contact us at info@skogen.shop to confirm your return or exchange.


Return Procedure

We make returns simple! To return your item/order, we simply ask you to provide us with the reason for return, the order number and item description/name using our general contact form (you can find the order number and item name under your account info, order confirmation email, or on your invoice). After the verification of your information, you will receive information to return the package to us.

RETURN A PRODUCT

All returns MUST be authorized! To prevent delays, we ask that you adhere to our return instructions. We recommend to send the items via a traceable shipping method such as UPS, FedEx or DHL.

Disclaimer: We reserve the right to refuse any return or exchange on merchandise that does not meet the above requirements. Unfortunately, we cannot exchange, replace or credit severely used or damaged merchandise.


Special Cases

DAMAGED ITEMS:

If you received an item that is damaged or defective, you must notify us within 5 business days otherwise we will not accept the return.

SALE ITEMS:

All items in the Sale / Clearance categories are FINAL SALE. These "Final Sale" categories contain select styles with reduced prices that cannot be returned or exchanged.

GIFT CARDS:

Gift cards sales are final sale and cannot be redeemed for cash, no return accepted.